Vendor Policy

Last Updated: April 7, 2026

This Vendor Policy outlines the rules, responsibilities, and expectations for all vendors using the AFIT Digital Market platform. By registering as a vendor, you agree to comply with this policy.

1. Vendor Eligibility

To become a vendor, you must:

• Provide accurate personal and business information.
• Have a valid phone number and contact details.
• Be responsible and capable of managing your listings and customers.

AFIT Digital Market reserves the right to approve or reject any vendor application.

2. Vendor Registration & Payment

• Vendors are required to pay a one-time registration fee of ₦3,000 (or as updated by the platform).
• Vendors who joined before launch may have special pricing as communicated.
• All payments are non-refundable.

Failure to complete payment may result in:

• Account restriction.
• Inability to list products.

3. Vendor Responsibilities

As a vendor, you agree to:

• Provide accurate product details (name, price, description, category).
• Upload clear and appropriate images.
• Respond to customer inquiries promptly.
• Maintain professionalism in all interactions.
• Keep your contact information updated.

4. Product Listing Guidelines

All listings must:

• Be truthful and not misleading.
• Clearly state pricing.
• Belong to the correct category.
• Use original or authorized images.

Prohibited Listings: Vendors must NOT list:

• Illegal or banned items.
• Stolen goods.
• Fraudulent or fake products.
• Offensive, harmful, or inappropriate content.
• Duplicate or spam listings.

5. Ads & Promotions

• Vendors may have access to promotional features (e.g., ads on AFIT News channel).
• Ads are subject to availability and platform rules.
• The platform does not guarantee sales, traffic, or engagement.
• Unused promotional benefits may expire and cannot be carried over.

6. Transactions & Customer Dealings

AFIT Digital Market is a listing platform only. Vendors handle all:

• Payments.
• Deliveries.
• Customer service.

The platform is not responsible for:

• Failed transactions.
• Product quality issues.
• Delivery problems.

7. Account Management

Vendors are responsible for:

• Keeping login details secure.
• All activities under their account.

Sharing accounts is discouraged and may lead to security risks.

8. Account Suspension & Termination

AFIT Digital Market may suspend or terminate a vendor account if:

• False or misleading information is provided.
• There is involvement in fraud or scams.
• Platform rules are violated.
• There is abuse of customers or the platform.

⚠️ Note: Suspended or terminated accounts will not receive refunds.

9. Data & Content Usage

Vendors retain ownership of their content. By listing on the platform, vendors grant AFIT Digital Market permission to:

• Display and promote.
• Use content for marketing purposes.

10. Platform Updates

• The platform may introduce new features, pricing, or policies.
• Vendors will be notified of major updates.
• Continued use of the platform means acceptance of changes.

11. Limitation of Liability

AFIT Digital Market is not liable for:

• Loss of sales or business opportunities.
• Customer disputes.
• Errors in listings created by vendors.
• Technical downtime.

12. Vendor Conduct

All vendors must:

• Treat customers with respect.
• Avoid abusive, threatening, or unprofessional behavior.
• Maintain the reputation of the platform.

Violation may lead to immediate removal.

13. Deactivation & Reactivation

• Vendors who fail to comply with policies may be deactivated.
• Reactivation is subject to review and may require additional steps.

14. Contact & Support

For vendor-related inquiries:

• Email: afitdgm@gmail.com
• Phone: +234-915-337-5488